Mikey D

Guess what television service I have still? That's right, it's Comcast.


I never thought I could be more angry with a television service provider than Comcast, but Directv went and showed me a whole new level of pissed on Friday.


Friday was supposed to be a glorious day for me. I was to get rid of my Comcast cable after a long month, get my brand new dish, and get fifty billion-trillion channels of pure sports entertainment. I was not supposed to be at my local Comcast store the next day begging to have my service turned back on.


My Directv installation was supposed to happen on Friday, between 1-5 p.m. I had made this date two weeks in advance, and received two (count em') phone calls making sure I would be there on installation day. To each I replied with an, "I wouldn't miss it for the world," statement. Foolish. Why? Well, after sitting for four hours waiting for my savior to arrive, I was forced to call and ask, "Um, where the fuck are you?"

I was told that there was a 45 minute grace period given to all technicians, and that if my technician didn't arrive within 45 minutes, I would be given a $100 credit to my account. A grace period? I thought the whole reason they give and indefinite time, like between 1-5, was because they are unable to show up at a precise time. Because of this I don't think they should be given a grace period. Just say between 1-5:45 if that's the case. But that's an argument for another day. So I continued to sit and wait, wondering if I could go without TV for a night, and finding myself actually rooting against the guy showing up so I could receive my $100 credit.

Well my rooting paid off, because he didn't show. I called Directv back, and received my $100 credit. I was then told Directv would try and contact the technician, and then they would contact me. Ten minutes later I received a call asking if I had gotten a call from the tech. I had not. The operator actually asked me to tell the technician, if he called, to call the home office. They didn't even know where their own techs were.

Ten more minutes later, I got a call back from the office. This is the part in my uninteresting story that really pissed me off. The operator told me they contacted the tech and that he actually indeed showed up between 1-1:30, knocked several times, and tried calling my cell phone. I immediately cried bullshit. I was angry beyond belief. It's one thing that they missed my scheduled appointment. Sometimes shit happens. I'm an understanding guy, but don't fucking lie to me and put it on me. That's unacceptable and poor business.

Where was I during that time? I was sitting 3 feet from the front door eating my lunch. My cell phone? Right fucking next to me. I could not believe what I was hearing.

Apparently Directv found out, and failed to inform me, that my apartment needs to be facing the southwest to get a signal. My apartment does not. Why didn't they tell me this before I took off a 1/2 day from work and sat waiting in my apartment for four hours? Why didn't they tell me this before I spent the day disconnecting my Comcast service?

Now I have Comcast again, and I will not have my NFL Sunday ticket. On the bright side I do have a $100 credit to my account that I can't use. Yippee. I hate all TV services; it's official.

~Mikey D